If for any reason you are unsatisfied with your items, our support team is here to help! We value your feedback and insight. Our support team may ask follow up questions and to provide a photo or video demonstrating an issue to help us improve our products and processes. Review our FAQ for further guidance on specific issues and what our support team may need from you.
We are dedicated to resolving issues to your satisfaction. We strive for excellence in our shopping, product, and support experiences. As such, we ask you work with us to identify the root of your issue and solve from there, prioritizing resolution through replacements and exchanges as resolutions. If circumstances demonstrate that replacements or exchanges cannot resolve the issue, we'll offer store credit. If you are not satisfied with store credit, please contact us and we are certain we can help find a satisfactory solution.
Kindly note that our response times are significantly delayed at it may take 7-10 days for an initial response fro our team. We're actively working to expand our team and get back to a 12 hour response time.
All support requests receive a confirmation email. If you submitted a request but did not receive this, please submit a request through our page Support Request page to guarantee it has been received.